Privacy Policy

1. Introduction

This Privacy Policy applies to personal information collected through the SURYUS website, checkout, customer service communications, marketing subscriptions, order support, and other online interactions with our store.

By using our website or placing an order, you acknowledge that you have read this Privacy Policy and understand how we may process your personal information.

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, payment providers, marketing tools, or applicable privacy laws.

2. Personal Information We Collect

2.1 Information you provide directly

When you place an order, contact us, create an account, request a return, or subscribe to updates, we may collect information such as your name, email address, phone number, shipping address, billing address, order number, product preferences, and customer service details.

2.2 Order and payment information

We may collect order details such as purchased items, product size, color, price, shipping method, payment status, refund status, and transaction reference information. Full payment details are processed by secure third-party payment providers such as PayPal and LianLian Pay. SURYUS does not store your full card number or full payment account credentials.

2.3 Size and product support information

If you contact us for sizing help, you may choose to provide measurements, fit preferences, height, weight, or related information. We use this information only to help respond to your product or sizing request.

2.4 Customer service and user content

When you email us, submit a form, send photos or videos, leave a review, or communicate about an order, we may collect and retain the information you provide to handle your request, verify issues, prevent fraud, and improve support quality.

2.5 Marketing information

If you subscribe to email marketing, we may use your email address to send updates about new arrivals, promotions, store notices, and other marketing communications. If SMS marketing is available and you opt in, we may use your phone number to send transactional or marketing text messages, subject to applicable consent rules.

2.6 Automatically collected information

When you use our website, we may automatically collect information such as IP address, browser type, device type, operating system, pages viewed, referring pages, approximate location derived from IP address, interaction data, cookie identifiers, and website performance information.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, remember preferences, support checkout, analyze performance, improve the shopping experience, and measure marketing effectiveness.

3.1 Necessary cookies

These cookies are required for core website functions, including cart, checkout, account login, security, and page navigation.

3.2 Functional and performance cookies

These help remember preferences, improve website speed, understand how customers use our website, and detect technical issues.

3.3 Advertising and analytics cookies

If used, these may help measure advertising performance, understand customer interactions, and improve marketing campaigns. Third-party providers may process data according to their own privacy policies.

You may be able to disable or delete cookies through your browser settings. Some website features may not work correctly if necessary cookies are disabled.

4. How We Use Personal Information

• To process orders, payments, shipping, returns, refunds, and customer service requests.
• To send order confirmations, shipping updates, service messages, and policy updates.
• To provide product support, sizing help, and return assistance.
• To improve website performance, product selection, user experience, and customer support.
• To send marketing communications when permitted by law or when you have opted in.
• To detect, investigate, and prevent fraud, unauthorized transactions, abuse, and security risks.
• To comply with legal, tax, customs, accounting, regulatory, and business record obligations.

5. Sharing Personal Information

We do not sell your personal information in the ordinary meaning of selling customer data for money. We may share information with service providers and partners that help us operate our store and provide services to you.

5.1 Service providers

We may share information with payment processors, shipping carriers, order fulfillment providers, website hosting services, analytics tools, marketing tools, fraud prevention providers, customer support tools, and other service providers acting on our behalf.

5.2 Payment providers

If you use PayPal, your payment information is processed directly by PayPal. We receive limited information needed to confirm payment, process your order, handle refunds, and provide support.

5.3 Legal and safety reasons

We may disclose information when required by law, court order, customs authority, payment network rule, regulatory request, fraud investigation, or when necessary to protect our rights, customers, website, and business operations.

6. Marketing Choices

You may unsubscribe from marketing emails by using the unsubscribe link in our emails or by contacting us. Service-related messages, such as order confirmations, shipping updates, return instructions, or security notices, are not promotional and may still be sent when necessary.

If SMS marketing is available and you have opted in, you may follow the instructions in the text message to stop receiving SMS marketing, subject to applicable messaging rules.

7. Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, payment system, or online transmission method can be guaranteed to be completely secure.

You are responsible for keeping your account login details, password, and payment account credentials confidential.

8. Retention

We retain personal information for as long as necessary to provide services, process orders, resolve disputes, prevent fraud, comply with legal or tax obligations, maintain business records, and enforce our policies. Retention periods may vary depending on the type of information and applicable requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social platforms, logistics tracking pages, or other services. This Privacy Policy does not apply to third-party websites. Please review their privacy policies before providing information to them.

10. Children

Our website is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Your Privacy Rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, portability, or objection to certain processing of your personal information. We may ask you to verify your identity before responding to a privacy request.

To exercise privacy rights or ask questions, contact us at hello@suryus.com.

12. Notice for California Residents

If you are a California resident, applicable privacy laws may provide additional rights, including the right to know what categories of personal information we collect, the purposes of collection, categories of sources, categories of third parties with whom information is shared, and the right to request deletion or correction subject to legal exceptions.

We do not discriminate against customers for exercising privacy rights. To submit a California privacy request, contact us by email.

13. Notice for Individuals in the EEA, UK, and Switzerland

If you access our website from the European Economic Area, the United Kingdom, or Switzerland, we may process personal data based on contract necessity, consent, legitimate interests, legal obligations, or other lawful bases under applicable privacy laws.

Your information may be processed or transferred outside your country or region where privacy laws may differ. Where required, we use appropriate safeguards or rely on permitted transfer mechanisms.